Privacy Notice

This Privacy Notice explains how SVT Balti OÜ collects, uses, stores and protects the personal data of users and customers of the online store www.svt.ee.

1. Data controller

SVT Balti OÜ
Registry code: 10043358
Address: Hoiu 9a, 76401 Laagri, Estonia
Email: info@svt.ee
Telephone: +372 6562 632

For questions concerning the processing of personal data, please contact us at info@svt.ee.

2. What personal data do we process?

Depending on your use of the online store and our services, we may process the following personal data:

  • name;
  • email address;
  • telephone number;
  • billing and delivery address;
  • company name, registry code and other information required for invoicing where a purchase is made on behalf of a company;
  • order and purchase information;
  • payment-related information;
  • correspondence with us and customer service information;
  • technical information relating to the use of the online store, including IP address and information collected through cookies.

SVT Balti OÜ does not store complete payment card details where payment is processed by an external payment service provider.

3. Purposes and legal bases for processing

Processing orders and performing contracts

We use customer data to receive and fulfil orders, deliver goods, provide information about order status, process returns and refunds and provide customer service.

The legal basis for processing is the performance of a contract or taking steps at the customer's request prior to entering into a contract.

Accounting and compliance with legal obligations

We process and retain transaction and invoice information to the extent necessary to comply with accounting requirements and other obligations arising from applicable law.

The legal basis for processing is compliance with a legal obligation to which SVT Balti OÜ is subject.

Customer service and protection of legal rights

We may retain correspondence with customers and other necessary information for handling enquiries and complaints and for protecting the rights of SVT Balti OÜ or the customer.

Depending on the circumstances, the legal basis may be the performance of a contract, compliance with a legal obligation or the legitimate interests of SVT Balti OÜ.

Newsletter and direct marketing

We send newsletters and other electronic marketing communications where there is a valid legal basis for doing so.

Where marketing communications are based on consent, providing consent is voluntary and consent may be withdrawn at any time by using the unsubscribe link included in the newsletter or by contacting us at info@svt.ee.

Consent to marketing is not a condition for making a purchase from the online store.

4. Recipients of personal data

We disclose personal data to other parties only to the extent necessary to fulfil an order, provide a service or comply with a legal obligation.

Recipients of personal data may include:

  • transport and courier companies;
  • banks and payment service providers;
  • accounting service providers;
  • IT, web hosting and online store technical maintenance service providers;
  • email and newsletter service providers, where such services are used;
  • public authorities where disclosure is required by law.

5. YouTube videos

Some product pages in the SVT Balti OÜ online store contain videos embedded from YouTube.

When YouTube content is loaded, the user's browser may establish a connection with Google/YouTube servers and technical information, including the user's IP address and information about their browser or device, may be transmitted to the service provider.

Where possible, we use privacy-enhancing solutions for embedded YouTube videos and take the user's cookie preferences into account when configuring cookies and external content on the website.

6. Cookies and other local storage

The online store uses technical cookies and similar technologies that are necessary for the website and shopping cart to function.

The use of strictly necessary cookies does not require the user's consent, as without them the online store, shopping cart, user account or checkout process may not function properly.

Where analytics, marketing or other non-essential cookies or external services are used on the website, they are, where required, activated only after the user has given consent.

Users can change their cookie preferences through the cookie management solution available on the website, where such a solution is in use.

7. Retention of personal data

We retain personal data only for as long as necessary to fulfil the purpose for which the data was collected or to comply with obligations arising from applicable law.

Accounting source documents and related transaction information are retained for the period required by law.

We may retain order and transaction information to the extent necessary to comply with accounting obligations and to establish, exercise or defend possible legal claims.

Customer service and correspondence information is retained for as long as reasonably necessary to resolve the relevant enquiry and to protect against possible claims.

Personal data processed on the basis of marketing consent is retained until consent is withdrawn or until processing is no longer necessary for that purpose.

8. Transfers outside the European Economic Area

Some of the online service providers we use may process personal data outside the European Economic Area.

In such cases, personal data is transferred in accordance with applicable data protection requirements and, where necessary, on the basis of a European Commission adequacy decision, standard contractual clauses or another permitted transfer mechanism.

9. Rights of the data subject

Subject to the conditions provided by applicable data protection legislation, you have the right to:

  • receive information about the processing of your personal data;
  • access the personal data processed about you;
  • request correction of inaccurate or incomplete personal data;
  • request erasure of your personal data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • receive personal data you have provided in a structured, commonly used and machine-readable format where the requirements for data portability are met;
  • withdraw your consent to the processing of personal data at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

To exercise your rights, please contact us at info@svt.ee.

Where necessary, we may request verification of your identity before fulfilling your request.

10. Right to lodge a complaint

If you believe that the processing of your personal data infringes applicable data protection requirements, we ask you to first contact SVT Balti OÜ at info@svt.ee.

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or to seek a judicial remedy.

11. Changes to this Privacy Notice

SVT Balti OÜ may amend this Privacy Notice if the manner in which personal data is processed, the services we use or applicable legal requirements change.

The current Privacy Notice is published on the website www.svt.ee.

Last updated: 28 August 2026